I plan on writing two blog posts in the coming days.
- Hiring My First AI Resource/Employee
- Managing a team of AI Resources/Employees
These are not about employing people, but employing AI agents for different business responsibilities. This is an area that I think will grow more relevant as our digital assistants get smarter and more manageable.
First, we employee individual assistants, like Cortana on Windows. I use this assistant to add appointments to my calendar or check the whether. I also use Buffer to schedule tweets for my business. Buffer will let me manually schedule a time or “pick the best time” to send my tweet, based on its own intelligence.
I use MailChimp to send email newsletters for my business. It has similar smarts to Buffer and can tell me the quality of the individuals I am emailing, compared to their interactions with other newsletters also sent through the service.
Now that I’m relying on these AI agents, it’s time for me to raise this abstraction layer up a level and apply intention to managing them individually and as a team. Ultimately, I don’t want my AI agents to be silos of activity, but I want Cortana to interact with Buffer and MailChimp and coordinate Twitter and MailChimp activity. I want these services to monitor my Google Analytics to know when one of the tweets or email newsletters is increasing traffic to my site beyond the original newsletter links being clicked. How can I generate a positive feedback loop?